Support & Maintenance
LogRhythm offers a variety of Maintenance and Support options to meet the needs of its various and diverse customers. The two most common Maintenance and Support offerings are our Standard and Platinum services.
Standard Support & Maintenance includes:
- All software updates, including all major and minor releases and LogRhythm Knowledge Base updates
- 3-year standard hardware warranty and support
- 4-hour response to technical support requests (within normal support hours)
- Next business day response to site hardware support for any hardware issues, after telephone troubleshooting is exhausted
- Technical phone support coverage period 7am-6pm MST
- 24/7 access to Support Portal, including LogRhythm Forums
Platinum Support & Maintenance includes:
- Standard Support & Maintenance offerings
- 24/7 technical phone and email support
- 4-hour response to technical support requests 24/7
- 4-hour on site response for any hardware issues, after telephone troubleshooting
The support section is a tool for LogRhythm customers. In addition to access to expert technical support, it provides documentation, support tips, downloads, and other useful information and tools.