LogRhythm - Comply. Secure. Optimize.
Enterprise-class Log & Event Management

Services

At 99¢ Only Stores we had a very specific need - to combine a log analysis tool and intrusion detection software into a turnkey solution.  To make things even more challenging, we had a short timeframe, little experience in this area in our company, and tight budget constraints.  The LogRhythm team was able to meet our needs both for time and budget, and train our staff. The tool was installed and running in under two days, and after an initial 4 or 5 quick support calls, running on our own ever since.

Mike Reid
VP of IT Operations
99cents Only Stores
99cents Only Stores

Maintenance & Support

LogRhythm offers a variety of Maintenance and Support options to meet the needs of its various and diverse customers.  The two most common Maintenance and Support offerings are our Standard and Platinum services.

Standard M&S includes:

  • All software updates (avail. via web download)
  • Technical phone support coverage period 8am-5pm MST
  • Reponse within 4 hours on technical support issues
  • Access to LogRhythm Support Forum
  • Hardware support and warranty coverage for LogRhythm Appliances
  • Onsite next business day response on any hardware issues
  • Access to all online training courses

Platinum M&S includes:

  • All software updates (avail. via web download)
  • Technical phone and web support available 7x24
  • 4 hour response (faster response options available)
  • Access to all online training courses
  • Access to LogRhythm Support Forum
  • Hardware support and warranty coverage for LogRhythm Appliances
  • Onsite next business day response on any hardware issues

The support section is a tool for LogRhythm customers. In addition to access to expert technical support, it provides documentation, support tips, downloads, and other useful information and tools.

Go to Support

Next Steps

Read LogRhythm Overview
Learn More

Visit LogRhythm Resource Center
Learn More

 

Request Webinar

View Quick Demo

Request More Information

 



 

See Who's Working with LogRhythm General Dynamics Kroger Real Broadridge
©2008 LogRhythm    All Rights Reserved.