LogRhythm recently received Gartner Peer Insights’ SIEM Customers’ Choice designation for the fourth year in a row. We feel this is an honorable distinction, and one we acknowledge with gratitude. Ultimately, without our loyal customers, and our hard-working staff and partners, this distinction would not be possible. On behalf of the entire LogRhythm Community, we are truly thankful.
Since our founding, LogRhythm has been committed to our customers’ success by providing industry-leading cybersecurity solutions, unmatched expertise, and exceptional service. Upon my arrival as President and CEO, my staff and I renewed this longstanding focus on customer success and excellence. Earning the Peer Insights designation for the fourth year in a row validates that a focus on the ‘customer journey’ should remain a central part of our strategy and market differentiation.
To receive the Gartner Peer Insights distinction, vendors must have an average Product Adoption Review Coverage (PARC) score of 2.5 and average rating of 4.5 out of 5 stars. Gartner Peer Insights was developed with the global enterprise customer in mind; as such, vendors need to demonstrate not only high ratings, but review coverage across industry verticals, company sizes and deployment regions.
Covering evaluation & contracting, integration & deployment, service & support, and product capabilities, LogRhythm is proud to have received an average of 4.5 stars across the Gartner Peer Insights criteria, with an 87 percent customer willingness to recommend. Customers from companies of all sizes, industries and global regions completed positive reviews for LogRhythm, demonstrating our ability to capably deliver exceptional solutions that work for organizations of every type, around the world.
The Peer Insights distinction also echoes other important strides we are making at LogRhythm. Achieving a 54 percent increase in our Net Promoter Score (NPS) — well above industry averages — between Q2 2019 and Q2 2020 has been a major accomplishment. This increase is significant because it shows we are more effectively delivering on our brand promise. Moreover, G2 recently ranked us as a leader in its Summer 2020 SIEM Grid, Summer 2020 Incident Response Grid, and Summer 2020 Usability Index for SIEM.
At LogRhythm, we value customer success above all, and our customer-centric initiatives put our clients at the heart of everything we do. We thank our customers for their positive feedback and look forward to continuing to provide the exceptional products and quality support that you have come to rely on, year after year.
If you would like to learn more about our award winning products and services, please schedule a live online demonstration with one of our representatives.
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates