Contact Us

Looking for more information about LogRhythm's world-class product lineup?

United States - North America & Latin America

United Kingdom - EMEA

Singapore - APJ

Australia

Brazil

Germany GMBH

Mexico

Middle East & North Africa

The Netherlands

Global Support Services

LogRhythm Support Portal

Please login to the LogRhythm Community Support and submit a case. Once signed in, please select the Support Portal and follow the steps outlined in our How to Submit a Case tutorial video.

If you have any issues accessing the Support Portal, please review the Single Sign-on FAQ, contact your designated Customer Relationship Manager (CRM), or call LogRhythm Support.

Call LogRhythm Support

Please call LogRhythm Support at the following international numbers:

Americas

  • 11×5 Standard support for Americas: +1 720 407 3990
  • 11×5 Standard support for Americas Toll Free: +1 866 255 0862
  • 24×7 Platinum support for Americas: +1 720 407 3991 or toll free +1 866 255 0905

EMEA

  • 11×5 Standard support for EMEA: +44 (0)844 3245898
  • 24×7 Platinum support for EMEA: +44 (0)844 3245899

NOTE: To call these numbers from outside of the United Kingdom, do not include the parenthesized 0

META

  • 11×5 Standard support for META: +971 8000-3570-4506
  • 24×7 Platinum support for META: +971 8000-3570-4507

India

  • 11×5 Standard support for India: 000 8000 503863
  • 24×7 Platinum support for India: 000 8000 503862

NOTE: These numbers are for domestic calls only (calls made from within India), and must be dialed as is: Do not use any country codes, exit codes, etc. when dialing these numbers.

APAC

  • 11×5 Standard Support for APAC: +65 6027 1390
  • 24×7 Platinum support for APAC: +65 6027 1403

Australia

  • 11×5 Standard Support for Australia: +61 279 081 005
  • 24×7 Platinum support for Australia : + 61 279 081 006

NOTE: The 11×5 number is covered during APAC Technical Support Hours noted above.

New Zealand

  • 11×5 Standard Support for New Zealand: +64 980 157 63
  • 24×7 Platinum support for New Zealand : +64 980 157 64

NOTE: The 11×5 number is covered during APAC Technical Support Hours noted above.

Technical Support Hours:

  • Americas: 7:00 a.m.–6:00 p.m. Monday–Friday Mountain Time
  • APAC: 7:00 a.m.–6:00 p.m. Monday–Friday Singapore Time
  • EMEA: 7:00 a.m.–6:00 p.m. Monday–Friday London Time
  • Middle East: 7:00 a.m.–6:00 p.m. Sunday–Thursday Dubai Time 

Note: The 24×7 Maintenance Contract is referred to as “Platinum Support.” Customers that purchase Platinum Support can contact the 24×7 Platinum Support lines outside of normal business hours to receive support. ONLY Platinum Support customers should use the 24×7 lines.

Departments

Press/Media inquiries

US/North America EMEA

APAC/Singapore 

APAC/ANZ

Website feedback & issues

Please direct website feedback and technical issues to:

[email protected]

Website bugs & vulnerabilities

Please direct web property vulnerabilities and bug reports to:

[email protected]

Website reports will not receive monetary rewards or bounties.

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