Here is what you can expect from this service option:
| Case Severity | Coverage | ITR |
|---|---|---|
| Critical | 24x7 | 2 Hours |
| High | 24x7 | 4 Hours |
| Medium | 11x5 | 8 Hours |
| Low | 11x5 | 12 Hours |
Here is what you can expect from this service option:
| Case Severity | Coverage | ITR |
|---|---|---|
| Critical | 11x5 | 4 Hours |
| High | 11x5 | 8 Hours |
| Medium | 11x5 | 12 Hours |
| Low | 11x5 | 16 Hours |
If you are a current customer and experiencing a technical issue or have a question about your LogRhythm SIEM platform, please create support cases in one of the following two ways:
Please login to the LogRhythm Community Support and submit a case. Once signed in, please select the Support Portal and follow the steps outlined in our How to Submit a Case tutorial video.
If you have any issues accessing the Support Portal, please review the Single Sign-on FAQ, contact your designated Customer Relationship Manager (CRM), or call LogRhythm Support.
Please call LogRhythm Support at the following international numbers:
Americas
EMEA
NOTE: To call these numbers from outside of the United Kingdom, do not include the parenthesized 0
META
India
NOTE: These numbers are for domestic calls only (calls made from within India), and must be dialed as is: Do not use any country codes, exit codes, etc. when dialing these numbers.
APAC
Australia
NOTE: The 11×5 number is covered during APAC Technical Support Hours noted above.
New Zealand
NOTE: The 11×5 number is covered during APAC Technical Support Hours noted above.
Technical Support Hours:
Note: The 24×7 Maintenance Contract is referred to as “Platinum Support.” Customers that purchase Platinum Support can contact the 24×7 Platinum Support lines outside of normal business hours to receive support. ONLY Platinum Support customers should use the 24×7 lines.
