Services for Customer Success
Obtain quick time to value with Services to support your success
Maximize Your Return On Investment
There is a lot riding on the shoulders of your security operations team — protecting the organization’s reputation, safeguarding sensitive client information, and ensuring the ability to deliver products and services. Our Services team can help you safeguard your mission-critical systems with expert support and expedited onboarding to achieve a faster time to value and to supplement talent gaps in your team.
Execute Seamlessly
Deploy the platform, easily implement use cases that are specific to your company, and train your employees quickly
Quick Deployment and Onboarding
Expert support and guidance will enable you to rapidly ensure the Axon platform is fully optimized
Flexible Options
Self-guided training, professional, and consulting services to help you gain a faster time to value; choose what works best for your business
Stay Current on LogRhythm SIEM Releases
Keeping your organization running on the latest software release is crucial to ensure you are maximizing your investment. LogRhythm’s Unlimited Upgrade Service removes the hassle and upgrades your organization to every product release that’s available under your subscription — on your schedule. Learn more about LogRhythm’s Unlimited Upgrades Service!
Learn About Our Services Options
Choose from services that best fit your needs. Here are consistent programs we support our customers with throughout the year.
Standard Success
Our LogRhythm experts will guide you through setting up your log sources, help customize your dashboards, searches, and reports, and create use cases and security analytics specific to your organization. We’ll keep you security-focused through threat hunting consultation, building analytics rules, and streamlining incident response through case management to further strengthen your security operations program. In addition, explore self-guided resources such as online training, videos, and community advice.Â
LogRhythm Axon – Included with your license, you will receive two onboarding sessions and three months of enablement with weekly meetings to help you get started with confidence.Â
LogRhythm SIEM – For simple architectures*, you will receive our standard configuration and deployment of your system, followed by enablement sessions every other week to continue building your skills and developing use case content. We will also upgrade your system with each quarterly release.Â
Enhanced Success
Enhanced Success expands on the value of Standard Success with increased access to your consultant, adding new security focus through threat hunting consultation, building analytics rules, and streamlining incident response through case management to further strengthen your security operations program. Tap into our team’s expertise to refine your goals and create a 360-degree view of your environment. As your team encounters challenges or new feature releases, our consultants will be there to support you and present best practices to keep your team focused on outcomes.
LogRhythm Axon – Extends your weekly enablement sessions beyond the 3-month trial period.
LogRhythm SIEM – Includes configuration, deployment, and quarterly upgrades for distributed architectures* and increases the frequency of your enablement sessions to weekly.
Signature Success
Signature Success is a comprehensive service that takes the Enhanced Success to the next level by providing clients with a more expansive and well-rounded approach to security. Our team of experts work tirelessly to ensure that we deliver the highest quality services, including maturity assessments, collection architecture guidance, audit readiness preparation and LogRhythm SIEM/Cloud to LogRhythm Axon migrations. These added services aid you in maintaining a secure environment while also building a mature security operation. Our Signature Success consultants are available to meet with you several times per week, providing a flexible schedule that accommodates your needs.
LogRhythm Axon – Extends your weekly enablement sessions beyond the 3-month trial period.
LogRhythm SIEM – Includes configuration, deployment, and quarterly upgrades for enterprise architectures* and increases the frequency and flexibility of your enablement sessions.
Professional Services
Access specialized resources to help jumpstart a specific use case for your company. LogRhythm will configure agents, onboard log sources, and design and implement reports, lists, dashboards, custom content, and LogRhythm SIEM/Cloud to LogRhythm Axon migrations. Accelerate specific scope for greater vantage points into the platform for analysis.
Our Professional Services team helps you safeguard your mission-critical systems with expert support, collaborating with you to determine the use cases that best address your business needs, including any compliance or regulatory requirements. Following an iterative implementation methodology, we will harness the full breadth and power of LogRhythm to rapidly build out end-to-end use cases that address all four pillars of SIEM:
- Collection > log sources, network sensors
- Detection > AI Engine, alarms
- Visualization > reports, dashboards, searches
- Response > case management, playbooks, SmartResponse
With our Use Case Discovery & Development service, you won’t just get a flood of alarms during your next phishing attack. You’ll get the alarms you need, coupled with the tools and process to quickly identify and neutralize the threat.
Success Service Packaging
| Standard Success | Enhanced Success | Signature Success | Professional Services | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Product Restrictions | Consistent programs throughout the term | Accelerate specific scope | |||||||
| Foundation | |||||||||
| Customer Success Manager | |||||||||
| LogRhythm Community & Documentation | |||||||||
| Product Coaching | |||||||||
| Deployment & Onboarding | Axon | ||||||||
| SIEM | Simple | Distributed | Enterprise | ||||||
| Upgrades & Health Checks | SIEM | Simple | Distributed | Enterprise | |||||
| Ad Hoc Consulting | SIEM | 2 Days Per Year | 5 Days Per Year | ||||||
| Discover | |||||||||
| Agent Deployment | |||||||||
| Log Source Onboarding | |||||||||
| Custom Processing Policies | |||||||||
| Saved Search | |||||||||
| Dashboards | |||||||||
| Reports | |||||||||
| Defend | |||||||||
| Log Source Gap Analysis | |||||||||
| Security Use Case Development | |||||||||
| Response Playbooks | SIEM | ||||||||
| Compliance | Axon | ||||||||
| SIEM | |||||||||
| Threat Hunting Enablement & Coaching | |||||||||
| Custom Rule Validation | |||||||||
| Grow | |||||||||
| Security Operations Maturity Assessments | |||||||||
| Growth Roadmap Development | |||||||||
| Architecture Design | |||||||||
| Audit Readiness Assessment & Prep | |||||||||
| Support Monitoring & Escalation | |||||||||
| Enable | |||||||||
| Self-paced On Demand Courses | |||||||||
| Instructor-Led Courses, Virtual and In-Person | |||||||||
| Learning Lab Access | |||||||||
| Role-based Learning Paths & Certifications | |||||||||
| LogWars Access | |||||||||
| Logistics | |||||||||
| Schedule | Axon | Weekly | Weekly | Weekly + Ad Hoc | Defined by SOW and PMO | ||||
| SIEM | Every Other Week | ||||||||
| Duration | Axon | 3 Months | 6-36 Months | 6-36 Months | Defined by SOW and PMO | ||||
| SIEM | 6-36 Months | ||||||||
| Deployment Sizing | Simple* | Distributed* | Enterprise* |
|---|---|---|---|
| Core Systems (XM, PM, DP, DX, WC) | Up to 8 | Up to 8 | Up to 25 |
| Sensors (SMA, OC, NetMon) | Up to 20 | Up to 20 | Up to 20 |
| Redundancy | - | HA or DR | HA and/or DR |
| Dark Site Environments | - | Supported | Supported |
| FIPS Environments | - | - | Supported |
Included in Success Services
Scope for Accelerated Delivery
Available Add-on
Develop My Team
Want to fast-track your team to become LogRhythm experts? Check out LogRhythm University Training Courses. Course tracks are offered for system administrators and analysts and are administered in-person and virtually.
LogRhythm Services
LogRhythm Services are a useful resource to get the most value out of your investment. We care about your success and are here every step of the way. To learn more, contact us below.
