Services for Customer Success

Services for Customer Success

LogRhythm services accelerate time-to-value and enable your success through LogRhythm SIEM platform management.

Start a deployment

LogRhythm Deployment Services ensures a smooth integration of LogRhythm within your IT environment. We get you up and running more quickly than other SIEM providers.

  • Collect all in-scope log source types
  • Contextualize logs using LogRhythm’s Machine Data Intelligence fabric
  • Initiate the collection of diagnostic alarms and reports aligned to best practices
  • Gather reports and alerts on system diagnostics

Stay Current on LogRhythm SIEM Releases

Keeping your organization running on the latest software release is crucial to ensure you are maximizing your investment. LogRhythm’s Unlimited Upgrade Service removes the hassle and upgrades your organization to every product release that’s available under your subscription — on your schedule. Learn more about LogRhythm’s Unlimited Upgrades Service!

Begin detecting threats

Our Professional Services team helps you safeguard your mission-critical systems with expert support, collaborating with you to determine the use cases that best address your business needs, including any compliance or regulatory requirements.

Following an iterative implementation methodology, we will harness the full breadth and power of LogRhythm to rapidly build out end-to-end use cases that address all four pillars of SIEM:

  • Collection > log sources, network sensors
  • Detection > AI Engine, alarms
  • Visualization > reports, dashboards, searches
  • Response > case management, playbooks, SmartResponse

With our Use Case Discovery & Development service, you won’t just get a flood of alarms during your next phishing attack. You’ll get the alarms you need, coupled with the tools and process to quickly identify and neutralize the threat.

Support the health of your platform

Support Account Manager (SAM)

Support Account Manager (SAM) provides a LogRhythm expert who proactively works to identify and fix potential administrative issues. Your SAM ensures your platform is always functioning at its highest capacity throughout the year by reviewing your platform weekly and applies fixes so you can focus on using the platform.

Want periodic assistance to ensure platform health? Consider requesting a Health Check, which verifies the operational capacity of your platform to ensure optimal performance.

Bolster your threat detection capabilities

Analytic Co-Pilot

Analytic Co-Pilot Service helps you implement security analytics to address your most impactful use cases. The service pairs you with a LogRhythm expert to guide you through the implementation of a specific threat detection module.

LogRhythm’s Analytic Co-Pilot Service helps you enable LogRhythm Labs’ Threat Detection Modules content, including AI Engine alarms, dashboards, and SmartResponse™ automated playbook actions. Work with an expert to tune behavioral baselines for your environment and schedule regular check-ins with LogRhythm experts to ensure optimal deployment of our most cutting-edge analytics content.

Mature your security operations

Technical Account Manager (TAM)

The Technical Account Manager (TAM) service helps you optimize your security program to achieve your organization’s desired security goals and coaches you to mature your security operations program. Tap into our team’s expertise to maximize your value from LogRhythm. Learn how to refine your security operations center process and your cybersecurity program to better fit your needs and operational objectives.

Develop my team

Want to fast-track your team to become LogRhythm experts? Check out LogRhythm University Training Courses. Course tracks are offered for system administrators and analysts and are administered in-person and virtually.

Get started today

To inquire about the services listed above or a custom engagement, contact us.

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