Services for Customer Success

Obtain quick time to value with Services to support your success

Maximize Your Return On Investment

There is a lot riding on the shoulders of your security operations team — protecting the organization’s reputation, safeguarding sensitive client information, and ensuring the ability to deliver products and services. Our Services team can help you safeguard your mission-critical systems with expert support and expedited onboarding to achieve a faster time to value and to supplement talent gaps in your team.

Execute Seamlessly

Deploy the platform, easily implement use cases that are specific to your company, and train your employees quickly

Quick Deployment and Onboarding

Expert support and guidance will enable you to rapidly ensure the Axon platform is fully optimized

Flexible Options

Self-guided training, professional, and consulting services to help you gain a faster time to value; choose what works best for your business

Stay Current on LogRhythm SIEM Releases

Keeping your organization running on the latest software release is crucial to ensure you are maximizing your investment. LogRhythm’s Unlimited Upgrade Service removes the hassle and upgrades your organization to every product release that’s available under your subscription — on your schedule. Learn more about LogRhythm’s Unlimited Upgrades Service!

Learn About Our Services Options

Choose from services that best fit your needs. Here are consistent programs we support our customers with throughout the year.

Standard Success

Our LogRhythm experts will guide you through setting up your log sources, help customize your dashboards, searches, and reports, and create use cases and security analytics specific to your organization. We’ll keep you security-focused through threat hunting consultation, building analytics rules, and streamlining incident response through case management to further strengthen your security operations program. In addition, explore self-guided resources such as online training, videos, and community advice. 

LogRhythm AxonIncluded with your license, you will receive two onboarding sessions and three months of enablement with weekly meetings to help you get started with confidence. 

LogRhythm SIEMFor simple architectures*, you will receive our standard configuration and deployment of your system, followed by enablement sessions every other week to continue building your skills and developing use case content. We will also upgrade your system with each quarterly release. 

Enhanced Success

Enhanced Success expands on the value of Standard Success with increased access to your consultant, adding new security focus through threat hunting consultation, building analytics rules, and streamlining incident response through case management to further strengthen your security operations program. Tap into our team’s expertise to refine your goals and create a 360-degree view of your environment. As your team encounters challenges or new feature releases, our consultants will be there to support you and present best practices to keep your team focused on outcomes.

LogRhythm Axon – Extends your weekly enablement sessions beyond the 3-month trial period.

LogRhythm SIEMIncludes configuration, deployment, and quarterly upgrades for distributed architectures* and increases the frequency of your enablement sessions to weekly.

Signature Success

Signature Success is a comprehensive service that takes the Enhanced Success to the next level by providing clients with a more expansive and well-rounded approach to security. Our team of experts work tirelessly to ensure that we deliver the highest quality services, including maturity assessments, collection architecture guidance, audit readiness preparation and LogRhythm SIEM/Cloud to LogRhythm Axon migrations. These added services aid you in maintaining a secure environment while also building a mature security operation. Our Signature Success consultants are available to meet with you several times per week, providing a flexible schedule that accommodates your needs.

LogRhythm AxonExtends your weekly enablement sessions beyond the 3-month trial period.

LogRhythm SIEMIncludes configuration, deployment, and quarterly upgrades for enterprise architectures* and increases the frequency and flexibility of your enablement sessions.

Professional Services

Access specialized resources to help jumpstart a specific use case for your company. LogRhythm will configure agents, onboard log sources, and design and implement reports, lists, dashboards, custom content, and LogRhythm SIEM/Cloud to LogRhythm Axon migrations. Accelerate specific scope for greater vantage points into the platform for analysis.

Our Professional Services team helps you safeguard your mission-critical systems with expert support, collaborating with you to determine the use cases that best address your business needs, including any compliance or regulatory requirements. Following an iterative implementation methodology, we will harness the full breadth and power of LogRhythm to rapidly build out end-to-end use cases that address all four pillars of SIEM:

  • Collection > log sources, network sensors
  • Detection > AI Engine, alarms
  • Visualization > reports, dashboards, searches
  • Response > case management, playbooks, SmartResponse

With our Use Case Discovery & Development service, you won’t just get a flood of alarms during your next phishing attack. You’ll get the alarms you need, coupled with the tools and process to quickly identify and neutralize the threat.

Success Service Packaging

Standard SuccessEnhanced SuccessSignature SuccessProfessional Services
Product RestrictionsConsistent programs throughout the termAccelerate specific scope
Customer Success Manager
LogRhythm Community & Documentation
Product Coaching
Deployment & OnboardingAxon
Upgrades & Health ChecksSIEMSimpleDistributedEnterprise
Ad Hoc ConsultingSIEM2 Days Per Year5 Days Per Year
Agent Deployment
Log Source Onboarding
Custom Processing Policies
Saved Search
Log Source Gap Analysis
Security Use Case Development
Response PlaybooksSIEM
Threat Hunting Enablement & Coaching
Custom Rule Validation
Security Operations Maturity Assessments
Growth Roadmap Development
Architecture Design
Audit Readiness Assessment & Prep
Support Monitoring & Escalation
Self-paced On Demand Courses
Instructor-Led Courses, Virtual and In-Person
Learning Lab Access
Role-based Learning Paths & Certifications
LogWars Access
ScheduleAxonWeeklyWeeklyWeekly + Ad HocDefined by SOW and PMO
SIEMEvery Other Week
DurationAxon3 Months6-36 Months6-36 MonthsDefined by SOW and PMO
SIEM6-36 Months
Deployment SizingSimple*Distributed*Enterprise*
Core Systems (XM, PM, DP, DX, WC)Up to 8Up to 8Up to 25
Sensors (SMA, OC, NetMon)Up to 20Up to 20Up to 20
Redundancy -HA or DRHA and/or DR
Dark Site Environments -SupportedSupported
FIPS Environments - -Supported
Included in Success Services
Scope for Accelerated Delivery
Available Add-on

Develop My Team

Want to fast-track your team to become LogRhythm experts? Check out LogRhythm University Training Courses. Course tracks are offered for system administrators and analysts and are administered in-person and virtually.

LogRhythm Services

LogRhythm Services are a useful resource to get the most value out of your investment. We care about your success and are here every step of the way. To learn more, contact us below.

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