Global Support Services

We are committed to helping you be successful with your LogRhythm platform. You can choose the support level that meets your needs—either standard or premium. Both options provide you access to highly trained, experienced support staff who are focused on supporting you with your security intelligence challenges.

Choose Your Best Support Level

Premium Support

Here is what you can expect from this service option:

  • Contact our support team on any day, at any time, 24/7/365
  • Access to software updates, including all major and minor releases and LogRhythm Knowledge Base updates
  • 4-hour response to technical support requests, during standard support hours
  • Next business day delivery of replacement hardware in the event of unresolvable equipment issues, during standard support hours

Standard Support

Here is what you can expect from this service option:

  • Contact our support team during standard business hours, Monday – Friday, 7am – 6pm local time
  • Access to software updates, including all major and minor releases and LogRhythm Knowledge Base updates
  • 4-hour response to technical support requests, during standard support hours
  • Next business day delivery of replacement hardware in the event of unresolvable equipment issues, during standard support hours

For Customers

If you are a current customer and experiencing a technical issue or have a question about your LogRhythm NextGen SIEM platform, please create support cases in one of the following two ways:

LogRhythm Support Portal
Please login to the LogRhythm Community Support and submit a case. Once signed in, please select the Support Portal and follow the steps outlined in our How to Submit a Case tutorial video.

If you have any issues accessing the Support Portal, please review the Single Sign-on FAQ, contact your designated Customer Relationship Manager (CRM), or call LogRhythm Support.

Call LogRhythm Support
Please call LogRhythm Support at the following international numbers:

  • Americas:+1 (720) 407-3990
  • Europe: +44 (0) 844 324 5898
  • Singapore: +65 3157 2044
  • Middle East: +971 8000-3570-4506