Global Support Services

We want to help you achieve your security and compliance objectives. You can choose the support level that meets your needs—either standard or premium. Either option provides you access to highly trained, experienced support staff who are focused on supporting you with your security intelligence challenges.

Support Portal Login

Standard Support

Here is what you can expect from this service option:

  • Contact our support team during standard business hours, Monday – Friday, 7am – 6pm MT (Mountain Time)
  • Access to software updates, including all major and minor releases and LogRhythm Knowledge Base updates
  • 4-hour response to technical support requests, during standard support hours
  • Next business day delivery of replacement hardware in the event of unresolvable equipment issues, during standard support hours

Premium Support

Here is what you can expect from this service option:

  • Contact our support team on any day, at any time—24/7/365
  • Access to software updates, including all major and minor releases and LogRhythm Knowledge Base updates
  • 4-hour response to technical support requests, during standard support hours
  • Next business day delivery of replacement hardware in the event of unresolvable equipment issues, during standard support hours