Global Support Services

Global Support Services

We are committed to helping you be successful with your LogRhythm deployment. You can choose the support level that meets your needs — standard or premium. Both options provide you access to highly trained, experienced support staff who are focused on your success.

Choose Your Best Support Level

Enhanced Support

Here is what you can expect from this service option:

  • Contact our support team on any day, at any time, 24/7/365
  • Access to software updates, including all major and minor releases and LogRhythm Knowledge Base updates
  • Next business day delivery of replacement hardware in the event of unresolvable equipment issues, during standard support hours
Enhanced Support Offering
Case Severity Coverage ITR
Critical 24x7 2 Hours
High 24x7 4 Hours
Medium 11x5 8 Hours
Low 11x5 12 Hours

Standard Support

Here is what you can expect from this service option:

  • Contact our support team during standard business hours, Monday–Friday, 7:00 a.m.–6:00 p.m. local time
  • Access to software updates, including all major and minor releases and LogRhythm Knowledge Base updates
  • Next business day delivery of replacement hardware in the event of unresolvable equipment issues, during standard support hours
Standard Support Offering
Case Severity Coverage ITR
Critical 11x5 4 Hours
High 11x5 8 Hours
Medium 11x5 12 Hours
Low 11x5 16 Hours

For Customers

If you are a current customer and experiencing a technical issue or have a question about your LogRhythm NextGen SIEM platform, please create support cases in one of the following two ways:

LogRhythm Support Portal

Please login to the LogRhythm Community Support and submit a case. Once signed in, please select the Support Portal and follow the steps outlined in our How to Submit a Case tutorial video.

If you have any issues accessing the Support Portal, please review the Single Sign-on FAQ, contact your designated Customer Relationship Manager (CRM), or call LogRhythm Support.

Call LogRhythm Support

Please call LogRhythm Support at the following international numbers:

  • Americas:+1 (720) 407-3990
  • Europe: +44 (0) 844 324 5898
  • APAC: +65 3163 7256
  • APAC 24/7: +65 3163 7359
  • Middle East: +971 8000-3570-4506