Global Support Services

We are committed to helping you be successful with your LogRhythm platform. You can choose the support level that meets your needs—either standard or premium. Both options provide you access to highly trained, experienced support staff who are focused on supporting you with your security intelligence challenges.

Support Portal Login

Standard Support

Here is what you can expect from this service option:

  • Contact our support team during standard business hours, Monday – Friday, 7am – 6pm local time
  • Access to software updates, including all major and minor releases and LogRhythm Knowledge Base updates
  • Response SLA of 4 support hours for most cases, 2 support hours for high-severity cases, and 1 support hour for critical cases
  • Next business day delivery of replacement hardware in the event of unresolvable equipment issues, during standard support hours

Premium Support

Here is what you can expect from this service option:

  • Contact our support team on any day, at any time—24/7/365
  • Access to software updates, including all major and minor releases and LogRhythm Knowledge Base updates
  • Response SLA of 4 support hours for most cases, 2 support hours for high-severity cases, and 1 support hour for critical cases
  • Next business day delivery of replacement hardware in the event of unresolvable equipment issues, during standard support hours