Global Support Services

We are committed to helping you be successful with your LogRhythm deployment. You can choose the support level that meets your needs — standard or premium. Both options provide you access to highly trained, experienced support staff who are focused on your success.

Choose Your Best Support Level

Enhanced Support

Here is what you can expect from this service option:

Enhanced Support Offering
Case SeverityCoverageITR
Critical24x72 Hours
High24x74 Hours
Medium11x58 Hours
Low11x512 Hours

Standard Support

Here is what you can expect from this service option:

Standard Support Offering
Case SeverityCoverageITR
Critical11x54 Hours
High11x58 Hours
Medium11x512 Hours
Low11x516 Hours

For Customers

If you are a current customer and experiencing a technical issue or have a question about your LogRhythm SIEM platform, please create support cases in one of the following two ways:

LogRhythm Support Portal

Please login to the LogRhythm Community Support and submit a case. Once signed in, please select the Support Portal and follow the steps outlined in our How to Submit a Case tutorial video.

If you have any issues accessing the Support Portal, please review the Single Sign-on FAQ, contact your designated Customer Relationship Manager (CRM), or call LogRhythm Support.

Call LogRhythm Support

Please call LogRhythm Support at the following international numbers:


  • 11×5 Standard support for Americas: +1 720 407 3990
  • 11×5 Standard support for Americas Toll Free: +1 866 255 0862
  • 24×7 Platinum support for Americas: +1 720 407 3991 or toll free +1 866 255 0905


  • 11×5 Standard support for EMEA: +44 (0)844 3245898
  • 24×7 Platinum support for EMEA: +44 (0)844 3245899

NOTE: To call these numbers from outside of the United Kingdom, do not include the parenthesized 0


  • 11×5 Standard support for META: +971 8000-3570-4506
  • 24×7 Platinum support for META: +971 8000-3570-4507


  • 11×5 Standard support for India: 000 8000 503863
  • 24×7 Platinum support for India: 000 8000 503862

NOTE: These numbers are for domestic calls only (calls made from within India), and must be dialed as is: Do not use any country codes, exit codes, etc. when dialing these numbers.


  • 11×5 Standard Support for APAC: +65 6027 1390
  • 24×7 Platinum support for APAC: +65 6027 1403


  • 11×5 Standard Support for Australia: +61 279 081 005
  • 24×7 Platinum support for Australia : + 61 279 081 006

NOTE: The 11×5 number is covered during APAC Technical Support Hours noted above.

New Zealand

  • 11×5 Standard Support for New Zealand: +64 980 157 63
  • 24×7 Platinum support for New Zealand : +64 980 157 64

NOTE: The 11×5 number is covered during APAC Technical Support Hours noted above.

Technical Support Hours:

  • Americas: 7:00 a.m.–6:00 p.m. Monday–Friday Mountain Time
  • APAC: 7:00 a.m.–6:00 p.m. Monday–Friday Singapore Time
  • EMEA: 7:00 a.m.–6:00 p.m. Monday–Friday London Time
  • Middle East: 7:00 a.m.–6:00 p.m. Sunday–Thursday Dubai Time 

Note: The 24×7 Maintenance Contract is referred to as “Platinum Support.” Customers that purchase Platinum Support can contact the 24×7 Platinum Support lines outside of normal business hours to receive support. ONLY Platinum Support customers should use the 24×7 lines.

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