A Commitment to Customer Success: LogRhythm Receives Gartner Peer Insights Customers’ Choice Designation

Gartner recently announced that LogRhythm was named a 2018 Gartner Peer Insights Customers’ Choice for Security Information and Event Management (SIEM) Software. Based on more than 100 reviews, LogRhythm earned an average score of 4.4 out of five stars. More than 80 percent of those reviewers indicate that they are willing to recommend LogRhythm to their peers. We are honored to be among the recipients and grateful for the designation graciously bestowed by our customers.

At LogRhythm, our mission has been clear since our founding in 2003 — to protect the world from damaging threats. Ultimately, our priority is to ensure that our customers are equipped to detect, respond to, and neutralize threats targeting their organization. This mission is only possible through an unwavering focus on customer success. Customer success is deeply rooted in our culture: from product development to the initial handshake with our sales team, all the way through the renewal process.

Customers will have issues with any enterprise product deployment. We know that. It’s how you respond to those issues that matters most. When a customer of ours experiences an issue, we work together to resolve the issues they’re facing and get them back up and running effectively.

Often Support is viewed as a cost center that is scrutinized and optimized to deliver the lowest service at the lowest cost. We optimize the customer experience, not our cost model. Our support organization is comprised of LogRhythm employees who will answer the phone during regular business hours. Every time.

Garner’s Peer Insights Customers’ Choice designation is testament to our dedication to customer success and the exceptional customer experience our employees deliver.

On behalf of LogRhythm employees around the world, we thank our customers for their partnership and for this designation.